Frequently Asked Questions
Find clear and concise answers to common questions about our custom gear and your shopping experience.
How do I place an order on Custom Creation USA?
How do I place an order? Simply browse our collections, select your items, and head to our secure checkout to complete your purchase.
Can I use my own design?
Yes. You can upload your own custom artwork to any of our available products.
Can I pick a design I see on another product?
Yes, At Custom Creation USA, you aren’t limited to the exact combinations on our shop page. you can mix and match our designs or you can upload your own.
What is the production turnaround time?
Most orders are processed and ready for shipment within 2 to 4 business days.
Can I track my order?
Yes. Once your order ships, you will receive a tracking number via email so you can monitor your delivery.
WHAT IS YOUR RETURN POLICY?
Because every item is custom-made, we only accept returns for defective items or errors on our part. Please refer to our Refund and Returns Policy for more information on our terms and conditions.
Need help?
Contact us at sales@customcreationusa.com for any questions related to your order, refunds, or replacements. We are always happy to help! Or you could use the form below
